Refund policy

Damage and defect

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. The limit for returns is 30 days.

Missing Items

Please inspect your order carefully on arrival. Let us know right away if there are missing items. The limit for corrections is 14 days from the date of delivery.

Exchange

Due to the nature of the the consumable products we sell, we do not accept returns or exchange on used items such as workbooks, greeting cards, desk strips and alphabet cards. To be eligible for customer credit, items returned or exchanged must be in resealable condition. The limit for returns or exchange is 30 days. 

Unfortunately, we cannot accept returns on international orders, gift cards and digital downloads of fonts and PDFs.

To Submit a return request for US orders

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

First, log in to your account:

1. In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

4. Next, click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.

5. Select a return reason and add a note for the store.

6. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned and the condition assessed, you receive a refund for resealable items.

Summary

You can always contact us at orders@handwritingsuccess.com.